‘This book blew my mind.’ Adam Grant, bestselling author of OriginalsA former FBI hostage negotiator offers a new, field-tested approach to negotiating – effective in any situation. After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him face-to-face with bank robbers, gang leaders and terrorists. Never Split the Difference takes you inside his world of high-stakes negotiations, revealing the nine key principles that helped Voss and his colleagues succeed when it mattered the most – when people’s lives were at stake. Rooted in the real-life experiences of an intelligence professional at the top of his game, Never Split the Difference will give you the competitive edge in any discussion.’Filled with insights that apply to everyday negotiations.’ Business Insider’Chris Voss has few equals when it comes to high-stakes negotiations. Whether for your business or your personal life, his techniques work.’ Joe Navarro, former FBI Special Agent and bestselling author of What Every BODY is Saying