Line managers and leaders of all levels need to ensure that problems are solved in the optimal way and that the ideas and innovations for tomorrow’s business flow freely. Decision Making and Problem Solving helps them master the processes of practical thinking which lie behind effective decision making, problem solving, and creative thinking. Using checklists, exercises, and case studies, it explains key concepts such as: principles of effective thinking, how to develop a framework for decision making, how to use a simple model for making decisions and solving problems, how to sharpen up creative thinking skills, and how to develop thinking skills in the future. The new edition has been updated to include summary points for each chapter.